AdvantaClean of Metro New Orleans Our Work

Introduction

AdvantaClean of Metro New Orleans recently took on a challenging restoration project in Metairie, LA, where a home was severely affected by both fire and water damage. This case study details the extensive damage assessment, mitigation, and restoration processes undertaken by AdvantaClean to restore the property to its pre-damage condition.

Background: Residential Fire and Water Damage in Metairie

A devastating event left a family home in Metairie, LA, suffering from extensive fire and water damage. The entire property was affected, necessitating a comprehensive approach to address both the immediate and long-term restoration needs.

Challenge

The primary challenges faced by AdvantaClean included:

• Extensive Fire Damage: The fire had compromised the structural integrity of the home and caused significant soot and smoke damage.
• Widespread Water Damage: Efforts to extinguish the fire resulted in water damage, affecting various materials and areas of the home.
• Safety and Security: Ensuring the property was safe and secure during the restoration process was paramount.
• Content Salvage and Inventory: A detailed inventory and salvage operation were required to manage the personal belongings affected by the damage.

Solution: Restoration Services Performed by AdvantaClean of Metro New Orleans

AdvantaClean's comprehensive approach to the restoration included the following steps:

1. Initial Assessment: A thorough assessment of the property was conducted to identify the extent of the fire and water damage.
2. Board-Up Services: To secure the property and prevent further damage, the team boarded up the home.
3. Contents Inventory: A detailed inventory of all contents was made, with efforts to salvage what was possible.
4. Demolition and Disposal: All necessary interior demolition was performed, with the disposal of non-salvageable materials.
5. Cleaning and Structural Drying: The team undertook extensive cleaning to remove soot, smoke, and water residue, followed by structural drying to mitigate water damage.
6. Repairs and Rebuilds: Repairs to both the interior and exterior of the home were made, including the installation of new kitchen and bathroom fixtures and fittings.

Results: Fire and Water Damaged Property in Metairie, LA Restored

The restoration project led by AdvantaClean of Metro New Orleans successfully returned the damaged home to its former state, if not better. The new installations in the kitchen and bathrooms not only addressed the damages but also provided the homeowners with updated facilities, adding value to the property. Throughout the process, AdvantaClean ensured the home was safe, secure, and progressively moving towards full restoration.

Conclusion

The Metairie, LA, home fire and water damage restoration project highlights AdvantaClean of Metro New Orleans's ability to handle complex damage restoration cases with expertise and efficiency. Through a meticulous approach to damage assessment, content management, and structural repair, the company demonstrated its commitment to restoring not just properties but peace of mind for homeowners facing devastating losses.

About AdvantaClean of Metro New Orleans

AdvantaClean of Metro New Orleans specializes in providing emergency and scheduled services related to water damage restoration, mold remediation, air duct cleaning, and more, ensuring homes and businesses are safe, clean, and healthy. With a focus on quality service and customer satisfaction, AdvantaClean stands as a leader in property damage restoration in the New Orleans metropolitan area.

AdvantaClean of Metro New Orleans
1515 S Salcedo St Suite 130, New Orleans, LA 70125
(504) 333-9338

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Basement flooding cleanup project.

Problem: AdvantaClean was called to perform a free inspection. A water damage problem was experienced on the basement. Microbial growth started to develop on the ceiling and walls. An independent Mold Assessment company performed an inspection and collected samples, analyzed lab results, and developed a detailed scope of work. Solution: Our crew began with the work, following the scope of work provided by the mold assessment company, we began building plastic containment to isolate affected areas from the rest of the house. We HEPA Vacuum interior of walls and ceiling and wiped down with an anti-microbial solution all cavities. Our crew also encapsulated all remaining materials with an anti-microbial paint to protect remaining material from advanced microbial growth.

Mold Remediation

Faulty air conditioning unit and ground water leak from a neighbors lot resulted in gross contamination of this clients wine cellar. We were able to remediate the mold and save the WINE!

Location: Metairie, LA 70001

Problem: AdvantaClean of Metro New Orleans was contacted by the seller in a real estate transactions with a mold issue that turned up during the home inspection process. The buyers were concerned about the high spore count found by the home inspector and the sellers were concerned about losing their buyer.

At the initial estimate, AdvantaClean of Metro New Orleans was able to develop a plan to address the mold issue. However, the buyers were looking for some assurance that the issue wouldn't return in the future.

Solution: AdvantaClean of Metro New Orleans was able to not only a fix to the mold problem with their remediation protocol, but also offer assurance for the future in the form of OnGuard Guarantee. The OnGuard Guarantee is a one-of-its-kind inspection and assurance program that offers a fully-transferable protection and Property History Report. Should an issue arise in the future, the OnGuard Guarantee is backed by an A-rated insurance company and a $100,000 remediation/repair guarantee.

Both the seller and buyer were able to complete their real estate transaction with complete confidence that the mold had been addressed.

     

Location: Metairie, LA 70005

Problem:The homeowner started noticing possible mold growth and suspicious odors in her kitchen. Several weeks prior, a water line to her refrigerator leaked and partially flooded her kitchen. At that time, the appliance contractor repaired the leaking hose, but never suggested that she get a professional water restorer to make sure everything was dry.

Ms. Mary was concerned for her health and well-being and called AdvantaClean to assess her situation. Visual and moisture meter inspection revealed elevated moisture readings at the bottom of her cabinets and sheet rock. Later mold sampling verified the presence of mold spores at a level indicative of active microbial growth (around 45,000 spores inside, compared to 100 outside)

Solution: Containment was built and area placed under negative pressure. Bottom cabinets and affected sheet rock disposed of, all surfaces inside containment were remediated, and drying equipment turned on. After remediation, customer requested that we clean her air ducts as well. 

Anything that stood out in this project:

This is not the first time that we've seen this scenario, namely, that another contractor doesn't know to or doesn't want to recommend drying in these situations. What could have been resolved pretty quickly and much less destructively, turned into a homeowner having to replace all of her kitchen cabinets. What should have been a little bit of toe-kick repair, minor sheet rock patching, and water restoration work, instead turned into new kitchen cabinets and counter tops, sheet rock repair, and a more expensive mold remediation. In this case, bad things came for those who waited.

Location: New Orleans, LA 70125

Problem: After installing a pool and cabana to the back of their house, they started noticing that the wood floors inside their home were cupping and warping. This led them to inspect inside the crawlspace where they noticed mold growing on their sub-floors. They believed that they had a mold issue, so they contact AdvantaClean to assess the situation.

Solution: After careful inspection, it was determined that the mold was a symptom of a much more concerning moisture issue taking place under their house. The crawlspace moisture had been further exacerbated when the pool and decking was added on to the structure and subsequently altered the air flow and added more moisture to the space. If this wasn't taken care of quickly, the homeowners faced not only mold damage, but also termite and wood rot.

A vapor barrier and ATMOX ventilation system was installed to help control and maintain a proper moisture environment under the home.

Within weeks, they noticed that the inside floors had started to "lay down" again.

Anything that stood out in this project:

This was a complicated project that taught us many new things. One thing that really stood out, and stands out often, is that seemingly unrelated changes to your home can have unexpected consequences. Changing the way air flowed under their house caused immediate issues inside their house that, if left unchecked, could have caused serious damage to their property.

Location: Kenner, LA 70065

Problem: We received a call from this client after they received a particularly bad mold report from a respected, local Industrial Hygienist. She was quite concerned about the presence of “toxic / black mold” in her house, also known as Stachybotrys. The report read as such: (Please see below)

Yes, that’s a 7-figure spore count of the worst kind of mold to find and it was in their kitchen.

They had a serious problem. The first question we had was what was the moisture source of this stupendous mold growth, which happened to be a very common occurrence in these parts – roof damage caused by a storm. Water was rushing through a hole in the roof above the second floor and down into the kitchen for several hours.

Our client contacted her insurance company immediately to file a claim, which is imperative in these situations. The insurance company recommended one of their “preferred vendors”, a national Service provider franchise to mitigate the water damage. As part of this service, and where things went sideways, the vendor failed to check for moisture beneath the kitchen cabinets and behind the refrigerator. This moisture remained trapped and undetected for several weeks until the homeowner noticed what appeared to be mold growing out the side of a cabinet.

Solution: Unfortunately, this client lost their entire kitchen. A full gut and remediation of the kitchen was performed.

What to take from this situation:

Two points to remember if you find yourself in a similar situation: 1) no insurance policy requires a policyholder to use a preferred vendor over another similarly qualified contractor and 2) the preferred vendor has an interest in maintaining the relationship with the insurance company, not the policyholder.

An awful situation was made much, much worse by the vendor’s negligence. Also, this client learned how quickly the relationship can turn adversarial with an insurance company. She was forced to hire her own consultant to test for mold after doubting the insurance company’s test results. Not surprisingly, the insurance company tests showed no problems whatsoever, whereas the independent hygienist found a 6- to 7-figure count of toxic mold in the same kitchen.